Industry
Industrials
Headcount
14,000
Team Size
4
How an Industrials Leader Eliminated Manual Documentation
A North‑American manufacturing and logistics company—14 k employees spread across 40+ sites—runs all HCM and Finance on Workday. The entire tenant is managed by just four admins. Documentation was chaos: Snip Tool screenshots, half‑written Word docs, and Slack threads nobody could find later. After a 30‑minute onboarding the team flipped on Mando’s one‑click recorder. 60 days later they had roughly 200 tenant‑tagged docs, reclaimed more than 50 admin hours every month, and eliminated 3 week-long audit scrambles with Mando's built-in instant retrieval engine.
The Problem
Zero reusable docs – everything lived in screenshots and private folders.
Slow troubleshooting – every configuration question required re‑digging the tenant.
Audit panic – evidence packets took three weeks of overtime.
Lean headcount risks – losing even one admin would take down institutional memory.
“Snip Tool was powering our knowledge base—and it was killing us.”
— Senior HR Benefits Lead
The Decision: Capture, Don’t Compose
SharePoint wikis and “documentation Fridays” had failed; nobody had spare cycles to write docs. The team’s must‑haves were:
Zero extra clicks
Always current
One searchable home
Mando checked every box: click Record, do the work, click Finish—and a polished, versioned doc appears automatically.
The Solution in Practice
Admins now hit Record before making a change. Mando captures every click, field value, and screen, then publishes a linkable doc—screenshots included—tagged to the right tenant and module. No Word, no PDFs, no formatting busywork.
Results in 60 Days
≈ 200 tenant‑tracked docs created from everyday work.
50+ admin hours saved monthly on repeat “how‑do‑I” questions.
Audit evidence delivered in one day, not three weeks.
AMS look‑ups eliminated—previously 40 billable hours per year.
“I just hit record. Mando writes the doc, screenshots and all—easily gave me back 15-20 hours from really mundane work each month.”
— Lead Workday Analyst, Core HCM
Why It Works
Captures knowledge in the flow of work—no slowdown.
Creates living institutional memory that survives turnover.
Keeps the org audit‑ready by default—evidence is always a link away.
Four admins now support an enterprise Workday tenant without nights lost to Word or Snip Tool—and leadership reinvests those saved hours and dollars into strategic HR projects.