Clear your backlog. Keep your sanity.
Faster answers, real accountability, and documentation with every fix.
Clients our experts have supported
No more manual tickets
Stop drafting tickets from scratch. Share your screen, use your voice to describe your issue, and Mando will automatically create your request. Whether it's a transaction error, configuration request, or payroll blocker, just speak your ticket into existence. Mando instantly captures all context and opens a support request.
No more manual tickets
Stop drafting tickets from scratch. Share your screen, use your voice to describe your issue, and Mando will automatically create your request. Whether it's a transaction error, configuration request, or payroll blocker, just speak your ticket into existence. Mando instantly captures all context and opens a support request.
No more manual tickets
Stop drafting tickets from scratch. Share your screen, use your voice to describe your issue, and Mando will automatically create your request. Whether it's a transaction error, configuration request, or payroll blocker, just speak your ticket into existence. Mando instantly captures all context and opens a support request.
Reduce the back-and-forth
As you speak, Mando captures screenshots, URLs, tenant details, timestamps, and relevant context. Whether you’re describing new requirements or fixing your existing configuration, everything necessary to start work is automatically embedded into your ticket.
Reduce the back-and-forth
As you speak, Mando captures screenshots, URLs, tenant details, timestamps, and relevant context. Whether you’re describing new requirements or fixing your existing configuration, everything necessary to start work is automatically embedded into your ticket.
Reduce the back-and-forth
As you speak, Mando captures screenshots, URLs, tenant details, timestamps, and relevant context. Whether you’re describing new requirements or fixing your existing configuration, everything necessary to start work is automatically embedded into your ticket.
Tenured specialists, not generalists
Your ticket is immediately routed to a senior expert who's solved similar issues before, never a junior consultant or general project manager. You will always have access to the expert on your dedicated team responsible for driving the resolution.
Tenured specialists, not generalists
Your ticket is immediately routed to a senior expert who's solved similar issues before, never a junior consultant or general project manager. You will always have access to the expert on your dedicated team responsible for driving the resolution.
Tenured specialists, not generalists
Your ticket is immediately routed to a senior expert who's solved similar issues before, never a junior consultant or general project manager. You will always have access to the expert on your dedicated team responsible for driving the resolution.
Transparent visibility into each ticket
Follow the fix in real-time and watch the resolution unfold in front of your eyes. Every update, comment, and action appears instantly in your dashboard so you always know exactly where your ticket stands.
Transparent visibility into each ticket
Follow the fix in real-time and watch the resolution unfold in front of your eyes. Every update, comment, and action appears instantly in your dashboard so you always know exactly where your ticket stands.
Transparent visibility into each ticket
Follow the fix in real-time and watch the resolution unfold in front of your eyes. Every update, comment, and action appears instantly in your dashboard so you always know exactly where your ticket stands.
Documentation with each resolution
Every resolution is accompanied by step-by-step documentation, making knowledge transfer effortless. Each ticket becomes a detailed guide outlining what went wrong, why it happened, and how it was resolved, ensuring your team gains lasting insight rather than temporary fixes.
Documentation with each resolution
Every resolution is accompanied by step-by-step documentation, making knowledge transfer effortless. Each ticket becomes a detailed guide outlining what went wrong, why it happened, and how it was resolved, ensuring your team gains lasting insight rather than temporary fixes.
Documentation with each resolution
Every resolution is accompanied by step-by-step documentation, making knowledge transfer effortless. Each ticket becomes a detailed guide outlining what went wrong, why it happened, and how it was resolved, ensuring your team gains lasting insight rather than temporary fixes.
Only work with experts you trust
Your dedicated team carries forward everything they've learned about your configuration: your security model, business processes, and integrations. Pin the specialists who've resolved your past issues to pick up where you left off without repeating context with every ticket.
Only work with experts you trust
Your dedicated team carries forward everything they've learned about your configuration: your security model, business processes, and integrations. Pin the specialists who've resolved your past issues to pick up where you left off without repeating context with every ticket.
Only work with experts you trust
Your dedicated team carries forward everything they've learned about your configuration: your security model, business processes, and integrations. Pin the specialists who've resolved your past issues to pick up where you left off without repeating context with every ticket.
Book consultations on-demand
Schedule consultations with experts whenever you need them. Every meeting becomes an evergreen resource with transcripts, summaries, and documentation to keep everyone aligned long after the call ends.
Book consultations on-demand
Schedule consultations with experts whenever you need them. Every meeting becomes an evergreen resource with transcripts, summaries, and documentation to keep everyone aligned long after the call ends.
Book consultations on-demand
Schedule consultations with experts whenever you need them. Every meeting becomes an evergreen resource with transcripts, summaries, and documentation to keep everyone aligned long after the call ends.
We're not your typical support partner
We're not your typical support partner
Support vendors have overpromised and underdelivered for years, until Mando
Support vendors have overpromised and underdelivered for years, until Mando
Create support tickets without leaving the tenant (click, speak, done)
Create support tickets without leaving the tenant (click, speak, done)
Auto-enrichment with context from the browser
Auto-enrichment with context from the browser
Senior expert assigned within minutes (no juniors, no offshore)
Senior expert assigned within minutes (no juniors, no offshore)
Full visibility into the work while it’s happening
Full visibility into the work while it’s happening
Transparent billing tied to documented deliverables
Transparent billing tied to documented deliverables
Replayable sessions and complete documentation for every fix
Replayable sessions and complete documentation for every fix
Traditional Support
Traditional
AMS
Mando
Mando
AMS
Frequently asked questions
Frequently asked questions
How is Mando different from traditional AMS?
Traditional AMS is optimized for billing hours. Mando is optimized for resolution and learning. We capture full context upfront, route work to senior-only Workday experts, and deliver every resolution with replayable, step-by-step documentation so issues get resolved faster and your team gets smarter with every fix.
How does pricing work?
By default, pricing is usage-based: you pay for the issues you need resolved, when you need it. For teams that want more predictability, we offer discounts on committed usage plans. You're never required to consume services to meet a contractual minimum.
What happens if my ticket volume spikes or drops?
Mando is designed to flex based on your workload. You can ramp usage during busy cycles (like Open Enrollment) and scale back down when things are quiet without change orders or contract renegotiations. We leverage AI to capacity plan our senior staff for volume changes.
How do I submit a request?
You can submit requests in the way that works best for your team. Use our AI browser extension to talk through an issue while capturing screen context automatically, or submit via email or web portal. No rigid workflows, just fast intake to accelerate your path to resolution.
What are your SLAs?
Mando is designed for fast, expert-level responses. Because our intake captures technical context upfront, we bypass traditional triage and route your request directly to a senior Workday expert familiar with your problem to minimize back-and-forth. We offer three tiers of SLAs based on your needs: same-day, next day, or two days. In practice, customers often receive responses within minutes.
How does Mando ensure transparent, fair billing?
You're charged for action, not acknowledgement. Billing is tied to observable work and every resolution is accompanied by step-by-step documentation. If the work isn't visible, it isn't billable.
How is Mando different from traditional AMS?
Traditional AMS is optimized for billing hours. Mando is optimized for resolution and learning. We capture full context upfront, route work to senior-only Workday experts, and deliver every resolution with replayable, step-by-step documentation so issues get resolved faster and your team gets smarter with every fix.
How does pricing work?
By default, pricing is usage-based: you pay for the issues you need resolved, when you need it. For teams that want more predictability, we offer discounts on committed usage plans. You're never required to consume services to meet a contractual minimum.
What happens if my ticket volume spikes or drops?
Mando is designed to flex based on your workload. You can ramp usage during busy cycles (like Open Enrollment) and scale back down when things are quiet without change orders or contract renegotiations. We leverage AI to capacity plan our senior staff for volume changes.
How do I submit a request?
You can submit requests in the way that works best for your team. Use our AI browser extension to talk through an issue while capturing screen context automatically, or submit via email or web portal. No rigid workflows, just fast intake to accelerate your path to resolution.
What are your SLAs?
Mando is designed for fast, expert-level responses. Because our intake captures technical context upfront, we bypass traditional triage and route your request directly to a senior Workday expert familiar with your problem to minimize back-and-forth. We offer three tiers of SLAs based on your needs: same-day, next day, or two days. In practice, customers often receive responses within minutes.
How does Mando ensure transparent, fair billing?
You're charged for action, not acknowledgement. Billing is tied to observable work and every resolution is accompanied by step-by-step documentation. If the work isn't visible, it isn't billable.
How is Mando different from traditional AMS?
Traditional AMS is optimized for billing hours. Mando is optimized for resolution and learning. We capture full context upfront, route work to senior-only Workday experts, and deliver every resolution with replayable, step-by-step documentation so issues get resolved faster and your team gets smarter with every fix.
How does pricing work?
By default, pricing is usage-based: you pay for the issues you need resolved, when you need it. For teams that want more predictability, we offer discounts on committed usage plans. You're never required to consume services to meet a contractual minimum.
What happens if my ticket volume spikes or drops?
Mando is designed to flex based on your workload. You can ramp usage during busy cycles (like Open Enrollment) and scale back down when things are quiet without change orders or contract renegotiations. We leverage AI to capacity plan our senior staff for volume changes.
How do I submit a request?
You can submit requests in the way that works best for your team. Use our AI browser extension to talk through an issue while capturing screen context automatically, or submit via email or web portal. No rigid workflows, just fast intake to accelerate your path to resolution.
What are your SLAs?
Mando is designed for fast, expert-level responses. Because our intake captures technical context upfront, we bypass traditional triage and route your request directly to a senior Workday expert familiar with your problem to minimize back-and-forth. We offer three tiers of SLAs based on your needs: same-day, next day, or two days. In practice, customers often receive responses within minutes.
How does Mando ensure transparent, fair billing?
You're charged for action, not acknowledgement. Billing is tied to observable work and every resolution is accompanied by step-by-step documentation. If the work isn't visible, it isn't billable.
Not happy with your AMS?
You're paying for more overhead than delivered work. See what Mando delivers for the same spend.
Not happy with your AMS?
You're paying for more overhead than delivered work. See what Mando delivers for the same spend.
Not happy with your AMS?
You're paying for overhead, not delivered work. See what Mando delivers for the same spend.
Clarity across every corner of your most mission critical applications
Solutions
Company
Clarity across every corner of your most mission critical applications
Solutions
Company
Clarity across every corner of your most mission critical applications
Solutions
Company